1.00 Introduction

Use this document to eliminate discrepancies between firm technical needs and vendor product. Litigation Support spends needless hours changing products in order to use it. The firm and client pay for product that, ultimately, is flawed. Litigation Support then faces a dilemma, fix it internally or have the vendor fix it. Expedience favors having Litigation Support do the work.

If the client specifies a preference, the vendor's technicians and business can meet firm expectations. The result is removal of those flaws and a lot of saved time and stress for everyone.

The document covers as many technical requirements as possible for as many types of discovery and software as possible.

To get a good idea of the reason for these explicit directions, please visit the final section of this document entitled, “Things not to do”. All of these examples are from real life. All of these examples caused headaches, delaying reviews, productions and more.

I hope that this document is helpful to you.